32pkr Privacy
Policy

01 Introduction

This Privacy Policy governs the collection, processing, storage, and use of personal data by 32pkr in connection with the online casino and sports betting platform available at 32pkr.net. By creating an account or using any service on the 32pkr platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

32pkr is committed to protecting the privacy and personal data of all registered players and visitors to the platform. We collect only the personal data that is strictly necessary for the delivery of our services, the fulfilment of our legal obligations, and the protection of our players and platform integrity. We do not sell your personal data to third parties for marketing purposes under any circumstances.

This Privacy Policy should be read alongside our Terms & Conditions, which together form the complete legal framework governing your relationship with 32pkr. Capitalised terms used but not defined in this Privacy Policy have the same meaning as in the Terms & Conditions.

02 Data Controller

For the purposes of this Privacy Policy, 32pkr acts as the data controller in respect of all personal data collected through the 32pkr.net platform. As data controller, 32pkr determines the purposes and means by which your personal data is processed.

All data-related inquiries, access requests, correction requests, and deletion requests should be directed to the 32pkr Data Privacy team at the contact details provided in Section 13 of this Policy. 32pkr will respond to all data-related requests within a reasonable timeframe and in compliance with applicable data protection standards.

03 Data We Collect

32pkr collects personal data in the following categories. We collect only what is necessary for the stated purposes and do not retain data beyond the periods described in Section 8 of this Policy.

Identity & Contact Data

• Full legal name as it appears on your Computerised National Identity Card (CNIC)
• Date of birth (used for age verification — must be 21 or over)
• Registered email address and Pakistani mobile number
• City of residence (e.g., Karachi, Lahore, Islamabad, Faisalabad, Peshawar)
• CNIC number and a copy of your CNIC (both sides), collected during KYC verification
• Selfie photograph for identity matching during KYC

Financial Data

• JazzCash or EasyPaisa mobile wallet number used for deposits and withdrawals
• Bank account details (HBL, UBL, Meezan Bank) where bank transfer is selected
• USDT TRC20 wallet address where cryptocurrency is used
• Transaction records including deposit amounts, withdrawal amounts, dates, and reference numbers

Transactional & Gaming Data

• Betting history including wager amounts, game types, outcomes, and timestamps
• Bonus and promotion usage records
• Account balance history and transaction logs
• Session duration, login timestamps, and device information

Technical & Usage Data

• IP address and approximate geographic location derived from IP
• Browser type, version, and operating system
• Device type and screen resolution
• Pages visited on 32pkr.net, navigation patterns, and referral source
• Cookie identifiers and session tokens (see Section 7 for full cookie details)

04 How We Collect Data

32pkr collects personal data through the following means. In each case, data collection is limited to what is necessary for the stated purpose.

05 How We Use Your Data

32pkr uses collected personal data strictly for the purposes set out below. We do not use your data for any purpose that is incompatible with the original reason it was collected without first obtaining your explicit consent.

• Account Management — To create, maintain, and administer your 32pkr player account, including managing your balance, processing deposits and withdrawals, and providing access to platform services.
• Identity Verification (KYC) — To verify your identity and age in compliance with our responsible gaming policy and to satisfy anti-money laundering obligations. This process requires CNIC verification and is mandatory before withdrawal processing.
• Payment Processing — To facilitate PKR deposits and withdrawals through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 in a secure and accurate manner.
• Fraud Prevention & Security — To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in the Terms & Conditions.
• Responsible Gaming — To monitor gameplay patterns and identify signs of problem gambling behaviour, and to apply responsible gaming tools including deposit limits, self-exclusion, and session reminders at your request.
• Customer Support — To respond to your queries, complaints, and requests submitted through the support channel at [email protected].
• Platform Improvement — To analyse aggregated, anonymised usage data for the purpose of improving platform performance, game offerings, and user experience on 32pkr.net.
• Legal & Regulatory Compliance — To fulfil obligations under the international gaming licence under which 32pkr operates, including record-keeping, reporting, and cooperation with lawful regulatory inquiries.
• Promotional Communications — To send you information about 32pkr promotions, bonuses, and platform updates where you have opted in to marketing communications. You may withdraw this consent at any time by contacting support.

06 Sharing Your Data

32pkr does not sell, rent, or trade your personal data to third parties. Your data may be shared in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment Service Providers — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and relevant USDT TRC20 processing partners receive only the transaction data necessary to process your specific payment. These providers are bound by their own data protection obligations.
• KYC & Identity Verification Partners — Where 32pkr uses a third-party identity verification service to process CNIC and selfie data, that provider is contractually bound to process the data solely for verification purposes and to delete it upon completion.
• Game Software Providers — Third-party casino game providers integrated into the 32pkr platform may receive anonymised session data for the purpose of game delivery and technical support. They do not receive identifiable personal data.
• Regulatory & Legal Authorities — 32pkr may disclose personal data to regulatory bodies, law enforcement agencies, or licensing authorities where required by applicable law or where necessary to investigate suspected illegal activity, fraud, or money laundering.
• Not for Marketing — 32pkr strictly does not share your personal data with third-party advertisers, data brokers, or marketing agencies. Your data is never sold for commercial profiling or targeting purposes.

07 Cookies & Tracking Technologies

32pkr uses cookies and similar tracking technologies on the 32pkr.net platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the platform to recognise your device on return visits and to deliver a personalised, functional experience.

Types of Cookies Used

You may configure your browser to refuse or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging in to your 32pkr account and accessing platform services. Analytics and functional cookies can be disabled without affecting core account access.

08 Data Retention

32pkr retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual. Data subject to an active legal hold or ongoing investigation will be retained until the matter is resolved.

09 Data Security

32pkr implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include but are not limited to the following:

• SSL / TLS Encryption — All data transmitted between your device and the 32pkr platform is encrypted using industry-standard TLS 1.2 or higher protocols. The padlock icon in your browser confirms that your connection to 32pkr.net is encrypted at all times.
• Password Hashing — Account passwords are stored using a strong one-way cryptographic hashing algorithm. 32pkr staff cannot view your plaintext password under any circumstances.
• Access Controls — Personal data is accessible only to 32pkr staff who require it for specific, authorised purposes. Role-based access controls ensure that individual team members can only access the data categories relevant to their function.
• KYC Document Security — CNIC copies and selfie photographs submitted during KYC are stored in an encrypted, access-restricted document vault and are not accessible through the standard player account interface.
• Fraud Detection Systems — 32pkr operates automated fraud detection systems that monitor transaction patterns and login behaviour for indicators of account compromise or suspicious activity.
• Incident Response — In the event of a data security incident that poses a risk to your personal data, 32pkr will notify affected players at their registered email address within a reasonable timeframe in accordance with applicable notification obligations.

10 Your Data Rights

As a 32pkr player, you hold the following rights in respect of the personal data we hold about you. All rights requests should be submitted to [email protected] with the subject line "Data Rights Request" and will be responded to within a reasonable timeframe.

• Right of Access — You have the right to request a copy of all personal data that 32pkr holds about you. We will provide this in a structured, commonly used format upon verified identity confirmation.
• Right to Rectification — If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections (such as name changes) may require supporting documentation.
• Right to Erasure — You may request that 32pkr delete your personal data where it is no longer necessary for the purposes for which it was collected. Please note that erasure requests from active accounts, or data subject to regulatory retention requirements, may be declined or deferred until the applicable retention period expires.
• Right to Restrict Processing — You may request that 32pkr temporarily restrict the processing of your personal data while a rectification or erasure request is being reviewed.
• Right to Withdraw Marketing Consent — Where you have previously consented to receive promotional communications from 32pkr, you may withdraw that consent at any time by contacting support. Withdrawal of marketing consent does not affect processing carried out for other legitimate purposes.
• Right to Data Portability — Upon request, 32pkr can provide your personal data in a machine-readable format to the extent technically feasible and legally permissible.

11 Minors & Age Restriction

Parents and guardians are encouraged to make use of parental control software and to monitor the online activities of minors in their care. If you believe that a person under 21 has registered an account on 32pkr, please contact us immediately at [email protected] with the subject line "Underage Account Report" so that we can take immediate action.

12 Changes to This Privacy Policy

32pkr reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform services. When material changes are made to this Policy, we will notify registered players by email to the address on file no less than seven (7) days before the updated Policy takes effect.

The "Last Updated" date at the top of this page will always reflect the date on which the most recent revision was published. We encourage you to review this Privacy Policy periodically to remain informed of how 32pkr handles your personal data. Continued use of the platform after the effective date of any revision constitutes your acceptance of the updated Policy.

13 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 32pkr handles your personal data, please contact our Data Privacy team using the details below:

All data rights requests must be submitted from the email address registered to your 32pkr account so that we can verify your identity before processing the request. This step is essential to prevent unauthorised access to another player's data.